Contact Nutrivie

Delivery takes 3 to 5 working days, via Colissimo or to a Relay Point, depending on your choice at the time of ordering (in Metropolitan France).

Our logistics team prepares your packages Monday through Friday, from 8:30 a.m. to 5:00 p.m. Orders are processed twice a day, at 8:30 a.m. and 1:00 p.m. Any order placed after 1:00 p.m. on Friday will be shipped starting the following Monday.

For more information about delivery, please see our FAQ page.

For delivery within mainland France :

• At a collection point or post office: €3.90 – Free for orders over €49
• Home delivery: €5.90 – Free with purchases of €69 or more

For delivery in Belgium:

• Home delivery: €6.90 – Free with purchases of €49 or more

For delivery to Switzerland :

• Home delivery: €14

At each stage of processing your order, you will receive an email: from the validation of your order, its shipment by us and its delivery by our carrier.

You can also track the status of your order from your customer area .

If your order has not yet been shipped, please contact us quickly via our form or by email at bonjour@nutrivie.com so that we can make the change.

Once the order has been shipped, no changes can be made to your order.

You have 14 days from receipt to return an unopened product. For return instructions, please visit our dedicated page or contact us .

Of course! Contact our customer service via our form , and we will guide you step by step.