Frequently Asked Questions

Contraindications are specific to each product. They are indicated directly on the packaging or containers, as well as in the "Precautions for use" section of our product sheets.

You can view the list of ingredients directly on each product sheet by clicking on "See the composition".

The dosage of each Nutrivie food supplement, as well as those of the Silagic and POP brands, is specified on the product sheets, in the last paragraph entitled "How to take [product name]". You will find information on the dosage as well as the recommended duration of treatment.

Yes, it is possible to take several Nutrivie food supplements at the same time, provided that certain precautions are taken:

• Avoid duplication of active ingredients between selected products.
• When doing a detox, limit yourself to only one product at a time, so as not to overwork your excretory organs, especially the liver and kidneys.

For personalized support, feel free to contact us via our form or seek advice from a healthcare professional.

We accept credit card payments for all our brands (Nutrivie, Silagic, POP, and CAP Cosmetics), provided the card is issued in France. The following cards are accepted:

• CB
• Visa
• Maestro
• MasterCard
• Visa Electron
• Dinners
• E-blue card

Please note that prepaid cards and American Express cards are not accepted.

We also offer secure payment solutions via PayPal.

If you wish to modify or cancel your order, please contact us as soon as possible via the contact form or at bonjour@nutrivie.com, so that we can intervene before it is processed.

Once the order has been prepared or shipped, no changes can be made.

Regarding cancellations, it is also essential to contact us as soon as possible. Once the package has been shipped, cancellation is unfortunately no longer possible.

At each stage of processing your order, an email will be sent to you: from the validation of your order, its dispatch by us and its delivery by our carrier.

No worries! If you encounter any difficulties, our customer service team is here to help. Simply contact us via our contact form – we'll guide you every step of the way.

Colissimo

From the moment the package is picked up, delivery takes 3 to 5 working days via Colissimo Home, Relay Point or Pickup.

We prepare your packages Monday through Friday from 8:30 am to 5 pm. Orders are processed twice a day by our logistics team: at 8:30 am and 1 pm. If you place your order on Friday after 1 pm, it will not be shipped until the following Monday.

Mondial Relay

From the moment the parcel is picked up, Mondial Relay delivers parcels within 3 to 5 working days for delivery to a Relay Point or Locker.

We prepare your packages from Monday to Friday, from 8:30 am to 12:30 pm. If you place your order on Friday after 1 pm, it will only be able to be shipped the following Monday.

PLEASE NOTE: During periods of high demand, order preparation may take longer than usual. However, we are doing everything we can to ensure your orders arrive on time.

📦 Delivery to a collection point or post office

Delivery time: 48 to 72 business hours • €3.90 – Free on orders over €69

Your order will be delivered to the post office or collection point of your choice, without home delivery.

Orders placed before 2pm on weekdays will be shipped within 2 to 3 business days.

To collect your parcel: present an identity document and the collection slip received by email or SMS .

Availability times:

• At a collection point : 14 calendar days
• In Pick Up Station storage : 5 calendar days

After this period, the package is automatically returned to our premises.

🚚 Home delivery without signature (Colissimo)

Delivery time: 48 to 72 business hours • €5.90 – Free on orders over €69

Delivery to the address of your choice in mainland France, from Monday to Saturday, for any order placed on weekdays before 2pm.

Your order is delivered in person, placed in your mailbox or entrusted to a trusted person (neighbor, caretaker…).

If no one is home, a delivery notice may be left:

• A new delivery can be scheduled.
• Or the package will be made available at the Post Office.
  

Collection period after delivery notice:

• Post Office : 15 calendar days
• Retailer relay: 14 calendar days
• Pick Up Station storage : 5 calendar days

*calendar days from the day after the day the delivery notice was left.

After this period, your package will be returned to our warehouses.

📦 Delivery to Pickup Points or Lockers

Delivery time: 72 business hours • €3.90 – Free on orders over €49

You will receive an email or text message from Mondial Relay as soon as your parcel is available.

To collect your parcel, you must have the 6-digit code or QR code provided by Mondial Relay.

Availability time:

• Lockers : You have 5 calendar days (including Sundays and public holidays) to collect your package.
• Relay Points : You have 5 calendar days (including Sundays and public holidays).

After this period, your parcel will be returned to our warehouses. Please note that it is not possible to extend the holding period of your parcel at collection points or lockers.

We only deliver to mainland France, Belgium and Switzerland at the moment.

Delivery to Belgium

• Colissimo - Home delivery without signature
• Delivery time: 3 to 5 business days from departure from mainland France
• Delivery fees: €6.90 – Free for orders over €49

Delivery to Switzerland

• Colissimo - Home delivery without signature
• Delivery time: 3 to 4 working days* from departure from mainland France (*varies depending on the destination city)
• Delivery fee: €14.00

Home delivery - Colissimo: First, check with your neighbors to make sure it hasn't been delivered while you were out. If, after checking, it's still not there, contact us using our contact form so we can find a solution together.

For all other delivery methods : please contact us via our contact form so we can find a solution together.

We take great care to pack our products to prevent them from breaking, but sometimes packages are mishandled by carriers.

If you find that a product is broken, please send us a photo of it, as well as a photo of the outside of the box via our contact form or to bonjour@nutrivie.com.

If the box is damaged, it is imperative to make a "reservation" note to the postman upon receipt.

WARNING: For supplements in ampoule form, it is essential to discard them even if they appear intact. You risk ingesting micro-particles of glass that could cause injury.

You have 14 days after receipt to return an unopened product in perfect condition.

To find out how to proceed, visit our dedicated returns page or contact our customer service via the contact form , we are here to help you.

To create your account, go to the "Login" tab on the home page, then select "Create an account".

Enter your email address: a login code will then be sent to this same address.

Make sure to use the email address you will use to place your order.

To modify your personal information, log in to your space via the " My Account " section.

Then click on your initials at the top right of the screen to access your profile.

From this space you can update:

• Your first and last name
• Your email address
• Your phone number
• Your postal address
  
  

If you wish to delete your Nutrivie account, contact us directly via the contact form or at the email address bonjour@nutrivie.com.

Please note that deleting your account will prevent you from accessing your order history. However, you can create a new account using the same email address.

Naturalness is at the heart of our formulation approach.

On average, our products have a naturalness rate of 98%, with some formulas reaching up to 100%.

To find out more, please consult the product sheets for the brands Nutrivie, Silagic, CAP Cosmetics and POP

Whenever possible, we favor ingredients from organic farming.

We carefully select committed suppliers, focused on natural, organic and, as much as possible, French origin.

To find out more, please consult the product sheets for the Nutrivie, Silagic, POP and CAP Cosmetics brands in detail.

The Nutrivie, CAP Cosmetics, and Silagic brands are developed entirely in-house. Our marketing team works hand-in-hand with the Quality department to design and develop products that meet your needs and expectations.

The POP brand , for its part, is not developed internally: we ensure its exclusive distribution.

For Nutrivie and Silagic food supplements , the majority of selected plants have a high concentration of standardized active ingredients, thus guaranteeing their dosage and effectiveness. They meet the regulatory requirements necessary for the use of nutritional health claims.

For CAP Cosmetics and Nutrivie cosmetics , the selected suppliers strive to use ingredients that are overwhelmingly natural or organic. Some are even completely prohibited from the specifications, such as parabens, PEGs, phenoxyethanol, propylene glycol, and nanoparticles.

When formulating products, the materials are systematically compared to the recommendations of journalist Rita Stiens on her website www.laveritesurlescosmetiques.com.

The DLUO (Best Before End) indicates the date until which the product retains all its properties (taste, texture, effectiveness).

It should not be confused with an expiration date, which applies to perishable products such as medicines or fresh food.

Yes, it's normal for some residue to appear at the bottom of the Nutrivie ampoule. This does not affect the product's quality or benefits. Be sure to shake the ampoule well before opening.

The manufacturing of our products is entrusted to our French suppliers in order to favor local jobs and thus contribute to local and/or national economic influence, and to limit our carbon footprint by favoring short supply chains.

The majority of our packaging is recyclable, and we are making every effort to offer increasingly environmentally friendly packaging.

Where possible, we favour recycled and recyclable materials to minimise our impact.

Un Toit Pour Les Abeilles is a network of French beekeepers working to protect bees and develop colonies. They also advocate for artisanal, local, and bee-friendly beekeeping.

As part of our commitment to environmental protection, we wanted to take action by sponsoring a beehive in order to participate in the preservation of local biodiversity through the pollination of bees.

The anti-waste selection is a collection of products with short expiry dates or from end-of-production, offered at reduced prices. A great way to consume smart while reducing waste!

The dietary supplements offered in this selection are completely effective and safe to consume. They meet the same quality standards as our traditional products.